Default
August 2014 July September
S M T W T F S
27 28 29 30 31 1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30
31 1 2 3 4 5 6

FAQs

  1. Which events have half price tickets?
  2. Where is Tickets Tonight?
  3. When is Tickets Tonight open?
  4. What event tickets can I purchase in advance?
  5. Can I order tickets over the phone?
  6. If I purchase online (or by phone) how do I get my tickets?
  7. Why are print-at-home and mobile delivery not available on all events?
  8. What age constitutes 'senior'? 'Student'?
  9. I'm confused by a seating map when trying to book my tickets online. Why is the scanned image different from the choose-your-own seats map?
  10. I'm having trouble buying tickets on your website. Can you help me?
  11. How can I be sure to get the best half-price tickets?
  12. What is Tickets Tonight's refund policy?
  13. Why am I paying a service charge?
  14. How do I find out about and purchase ½ price shows that Tickets Tonight offers?
  15. How safe is my information if I purchase online?
  16. Why isn't there a direct number to the Tickets Tonight booth?
  17. I want to hold seats so my friends and I can purchase tickets separately but still sit together. Can I do that?
  18. How do I subscribe/unsubscribe from the daily email?
  19. I can't remember my password; how do I reset it?
  20. I got really great service at Tickets Tonight, but the agent wouldn't take a gratuity. How do I leave a tip?
  21. My friend had a hard time finding Tickets Tonight. Where, exactly, are you located?
  22. What forms of payment do you accept?
  23. I lost my confirmation email! Can you send me another one?
  24. Can I choose my own seats when I buy online?
  25. What is your relationship with Ticketmaster?

Which events have half price tickets?

The performances available for half-price change every day. Availability can be viewed online on the day of a performance or by calling the Info Line at 604.684.2787 (recorded message) after 6:30 pm the previous evening. We also send out a daily email and update our Facebook Page and Twitter feed regularly. Tickets are sold on a first come, first served basis, starting at 8:30 am, and can only be purchased in-person at the Tickets Tonight booth at 200 Burrard Street. Please note that half-price inventory is limited, and ticket purchases are limited to a maximum of 4 per customer. Most matinee sales stop at 12 noon, and most evening performances go off at 4:00 pm.

Where is Tickets Tonight?

Tickets Tonight is located in the Tourism Vancouver Visitor Centre at Plaza Level, 200 Burrard Street. We are located just across the street from Canada Place at the corner of Burrard and Canada Place Way and easily accessible by SkyTrain and SeaBus, via Waterfront Station. Tickets Tonight is pet-friendly and wheel chair accessible.

When is Tickets Tonight open?

The Tickets Tonight booth is open daily 8:30am until 6:00pm. We are also open most holidays! Please note that most half-price ticket sales end at 4:00pm for evening shows, 12 noon for matinees.

What event tickets can I purchase in advance?

Tickets Tonight is an authorized Ticketmaster retail outlet. All venues and events registered with Ticketmaster are available for purchase in-person at Tickets Tonight. Many independent box offices also choose to have their tickets available through Tickets Tonight, and we are a full-service box office as well. We work with local producers to ensure the availability of as many shows as possible for our guests. If for some reason Tickets Tonight does not have tickets available, we can assist the customer with purchasing directly from the producer.

Can I order tickets over the phone?

Yes, full price tickets can be purchased by phone. Our ticket purchase phone number is 604-684-2787. Our telephone line is open

Monday through Thursday: 8:00 am to 4:00pm
Friday: 8:00 am - 2:00 pm
Saturday and Sunday: CLOSED

Please note:


If I purchase online (or by phone) how do I get my tickets?

WILL CALL
For the majority of our shows, this is the only delivery method. Tickets purchased online or by phone can be picked up at the Tickets Tonight booth up to 24 hours prior to the start of the performance. Basically, you can pick up your tickets up from us directly until closing time (6:00 pm) the day before the performance. You may also choose to pick your tickets up the day of the performance at the event's box office. The box office will open one hour prior to the show.

We suggest that you arrive at least 30 minutes before the show to receive your tickets and get your seat, as many theatres do not allow latecomers into their venues.

PRINT@HOME
For select events, you may choose "print-at-home" as your delivery method. You would then be able to print your tickets on regular computer paper directly from the confirmation email by clicking on the link provided. You may also access your tickets via the My Account section on ticketstonight.ticketforce.com. Your Print@Home ticket will be scanned for a single entrance at the event, preventing duplicate attempts to enter on the same ticket.

MOBILE
For a limited number events, you may be able to choose mobile delivery. You will receive a QR code for each 'ticket' which will be scanned at the entrance at the event, preventing duplicate attempts to enter on the same ticket. Mobile tickets may be easily sent to a friend, the link is under the quick reference code.

MAIL
A very limited number of events may have mail as an option for delivery. We mail your tickets to the address provided within one week. We typically do not encourage mailing tickets for security reasons.

Please note that your delivery method cannot be changed after your purchase is completed.

Why are print-at-home and mobile delivery not available on all events?

These delivery methods are not available on all events because it requires the venue or promoter to secure the scanning equipment, a cost which some may not be able to justify. It is, however, becoming more common and you should see an increase in its use in the months ahead.

What age constitutes 'senior'? 'Student'?

Typically, a senior is anyone 65+ years of age, students are anyone with student ID, and children are people aged 12 and younger. Please email ticketstonight@tourismvancouver.com for specifics on your event if you are unsure.

I'm confused by a seating map when trying to book my tickets online. Why is the scanned image different from the choose-your-own seats map?

When you're choosing your own seats the stage or performance space is always 'north' (i.e. the top of your web browser). Although we make every effort to find seating maps with the same orientation, many of them face the other way. Please remember that the stage is 'north' when you're selecting your seats to get the best available line of sight!

I'm having trouble buying tickets on your website. Can you help me?

It is difficult for us to provide technical support by email, but you can try sending us a note with the details of the issues you are having. Please note that our site is best viewed with Internet Explorer, and other web browsers may not allow full access to our site. For optimal viewing, please ensure cookies and javascript are enabled in your browser. Those tend to be the most common troubleshooting issues. It's also possible the show isn't on sale yet, or that there are presently no tickets available - please check the performance's status on the ticketing page for that event.

How can I be sure to get the best half-price tickets?

Ticket quantities may be limited. To ensure you have the greatest selection we recommend:

  • Getting to the booth as early as possible; generally around 8:30am for Friday and Saturday.
  • Reviewing the day's selections ahead of time on the infoline, or online at http://www.ticketstonight.ca/half-price-tickets
  • Having an alternate show in mind if your first choice isn't available - be sure to check the posters and rack cards at the booth.

Please note that half price quantities are limited, and promoters may choose to provide half price inventory in specific price points or areas only.

What is Tickets Tonight's refund policy?

All sales are final. Each show will have certain conditions, which should be reviewed before any purchase of tickets. Refunds are made only if an event is cancelled by the producer, presenter, or artist. Refunds are subject to the policy of the venue or producer of the event, and are net of all transaction fees.

Why am I paying a service charge?

Every ticket we sell includes a service fee, including half-price tickets. Service charges assist us in covering staffing and administration costs at Tickets Tonight. The base ticket price is returned to the producer of the show.

Whenever possible, we will quote you the price including all tax and fees. Experience has taught us that our customers prefer to know what they'll be paying! Online, prices will list included fees. We are able to provide breakdown of fees upon request for in person sales.

How do I find out about and purchase ½ price shows that Tickets Tonight offers?

There are a number of ways to keep up to date with shows available at Tickets Tonight:

Online

There are four ways to get Tickets Tonight information online:
  1. Check our website at www.ticketstonight.ca to see what we are selling, Please note not all events are available for sale online.
  2. Subscribe to our daily email bulletin. It's sent to your address every day, and lists all our specials and daily half price offers. To receive this bulletin, log-on to www.ticketstonight.ca and click on the "sign up" button. Just follow the instructions to sign up. The daily email bulletin should arrive in your inbox around 5:00 PM each day. If at first you do not receive your daily email bulletin or your confirmation email, please check your junk mail folder.
  3. Like our Facebook Page. We usually post a status update with the next day's half-price shows before we close at 6:00 pm.
  4. Follow us on Twitter. We try to post the day's half-price shows each morning and update our followers as ticket availability changes.

Tickets Tonight Information line

Call our Tickets Tonight Information line (604.684.2787), to hear a recorded message listing the half price shows on sale. Please note - the Info line is updated by 6:30 pm each day with the next day's listings, and may be updated throughout the day, however there may be times when a show sells out or a new show is added, and the infoline may not reflect this change.

In-Person

Visit us in person at the Tickets Tonight booth, located at Visitor Centre, Plaza Level, 200 Burrard Street, where the show board lists half-price tickets and our friendly and knowledgeable staff can assist you with the variety of events on sale.

How safe is my information if I purchase online?

Tickets Tonight uses an Arizona-based company, TicketForce, to transact sales on our web site. All financial transactions take place on a secure server and are transmitted immediately to an encrypted secure database. Please see the security policy for more detailed information.

Why isn't there a direct number to the Tickets Tonight booth?

Most of the time, there is only one employee on duty. Since s/he is not able to serve customers at the booth and on the phone concurrently, we do not take any calls at the booth. We have a call centre for ticket purchases by phone, and an information line with recorded half-price listings, hours of operation, and location. Please check the Contact Us page for email, fax, and mail addresses if you need to contact Tickets Tonight.

I want to hold seats so my friends and I can purchase tickets separately but still sit together. Can I do that?

Not yet, but soon! We are looking into several options to maximize the efficiency of our system so that you and your friends can have a wonderful experience purchasing tickets as well as a great time at the show.

How do I subscribe/unsubscribe from the daily email?

If you are currently an email subscriber, there is a link at the bottom of each daily email where you may unsubscribe. If you have any questions or concerns, please email ticketstonight@tourismvancouver.com and we will respond within 24 hours.

If you'd like to be added to our daily email subscriber list, you may sign up on the website directly. Any staff member can also add you to the daily email; feel free to drop us a line or stop in to the booth and say hi.

I can't remember my password; how do I reset it?

Send an email to ticketstonight@tourismvancouver.com and we can reset your password. You may also reset your password via the "forgot password" link on the login page of Your Account. Although we discourage it, you may also set up a new user account with a different email address if it is urgent.

I got really great service at Tickets Tonight, but the agent wouldn't take a gratuity. How do I leave a tip?

Although we do not accept gratuities, a vote from you could get us entered to win prizes at http://www.vancouvertourismawards.com/. Even locals can nominate someone for exceeding their customer service expectations!

We also LOVE getting reviews on TripAdvisor. We're pretty new to TripAdvisor, so please drop us a note!

My friend had a hard time finding Tickets Tonight. Where, exactly, are you located?

We are located at 200 Burrard St., inside the Tourism Vancouver Visitor Centre. The Visitor Centre is located inside Waterfront Centre, which occupies an entire city block between West Cordova and Howe, Canada Place Way and Burrard Street. The Tickets Tonight booth is close to the northwest-most corner of that block.The best entrance is the north-facing door off Canada Place Way.

Please note that the Visitor Centre is not connected to the rest of Waterfront Centre on the inside of the building, but there are two doors from the outside in to the Visitor Centre. If you're coming in to Waterfront Station on the Expo or Millenium lines, you can walk directly into Waterfront Centre from the platform. Exit by the security desk in the lobby, and the Visitor Centre is around the corner on your right, just past Rogue!

The door closest to the Tickets Tonight booth is just up the stairs outside from the Tim Horton's in the Waterfront Centre food court.

For a Google tour, please click here: goo.gl/GMXjNb

What forms of payment do you accept?

Online, you may pay with credit card: American Express, MasterCard, or Visa. At our 200 Burrard Street location, we also accept Tickets Tonight Gift Certificates, debit cards, and cash for ticket purchases.

I lost my confirmation email! Can you send me another one?

Sure! Just email ticketstonight@tourismvancouver.com with your confirmation number or the name and email address it was booked under, and we'll be happy to help.

Can I choose my own seats when I buy online?

Absolutely. Whenever we are selling a show online with reserved seating, you click on the seat map to choose your own seats. Be sure to take a long look at the full map before you click in to a section, though - you'll want to make sure you know which row is closest to the stage for optimal lines of sight!

What is your relationship with Ticketmaster?

In order to offer our guests a breadth of products and efficient service, we have two Ticketmaster stations and two Tickets Tonight stations at our ticket booth in the Tourism Vancouver Visitor Centre.

At our Ticketmaster stations, you may purchase tickets to events sold by Ticketmaster, and pick up tickets you purchased by phone or online at ticketmaster.ca. Our Ticketmaster outlet accepts cash, debit, Visa, MasterCard, American Express, and Ticketmaster Gift Cards.

Sometimes producers who are selling tickets via Ticketmaster are included in our half-price listings. Whenever possible, we will advertise the price including any applicable service fees.

When picking up tickets, please bring photo ID and the card used to purchase. Only orders with Retail Outlet Pickup as the delivery method may be picked up at our Ticketmaster outlet. For more information, please visit ticketmaster.ca.

Got a question we haven't answered? Email us and we'll reply within 24 hours.

Downtown Ticket Booth

map-temp
Inside the Tourism Vancouver Visitor Centre
Plaza Level, 200 Burrard St.
Open Daily: 8:30am to 6:00pm


Note: 1/2 price tickets only available at this location.