FAQs

PRINT@HOME
For select events, you may choose "print-at-home" as your delivery method. You would then be able to print your tickets on regular computer paper directly from the confirmation email by clicking on the link provided.

MAIL
A very limited number of events may have mail as an option for delivery. We mail your tickets to the address provided within one week. We typically do not encourage mailing tickets for security reasons.

What age constitutes 'senior'? 'Student'?

Typically, a senior is anyone 65+ years of age, students are anyone with student ID, and children are under 12 years of age. Please email info@ticketstonight.ca for specifics on your event if you are unsure.

I'm confused by a seating map when trying to book my tickets online. Why is the scanned image different from the choose-your-own seats map?

When you're choosing your own seats the stage or performance space is always 'north' (i.e. the top of your web browser). Although we make every effort to find seating maps with the same orientation, many of them face the other way. Please remember that the stage is 'north' when you're selecting your seats to get the best available line of sight!

I'm having trouble buying tickets on your website. Can you help me?

It is difficult for us to provide technical support by email, but you can try sending us a note with the details of the issues you are having. Please note that our site is best viewed with Internet Explorer, and other web browsers may not allow full access to our site. For optimal viewing, please ensure cookies and javascript are enabled in your browser. Those tend to be the most common troubleshooting issues. It's also possible the show isn't on sale yet, or that there are presently no tickets available - please check the performance's status on the ticketing page for that event.

How can I be sure to get the best half-price tickets?

Ticket quantities may be limited. To ensure you have the greatest selection we recommend:

* Getting to the booth as early as possible; generally around 10:00am for Friday and Saturday.

* Reviewing the day's selections ahead of time on the infoline, or online at http://www.ticketstonight.ca/half-price-tickets

* Having an alternate show in mind if your first choice isn't available - be sure to check the posters and rack cards at the booth.

What is Tickets Tonight's refund policy?

All sales are final. Each show will have certain conditions, which should be reviewed before any purchase of tickets. Refunds are made only if an event is cancelled by the producer, presenter, or artist. Refunds are subject to the policy of the venue or producer of the event, and are net of all transaction fees.

Why am I paying a service charge?

Every ticket we sell includes a service fee, including half-price tickets. Service charges assist us in covering staffing and administration costs at Tickets Tonight. The base ticket price is returned to the producer of the show.

How do I find out about and purchase shows that Tickets Tonight offers?

There are a number of ways to keep up to date with shows available at Tickets Tonight:

Online

There are four ways to get Tickets Tonight information online:

1. Check our website at www.ticketstonight.ca to see what we are selling, Please note not all events are available for sale online.

2. Subscribe to our daily email bulletin. It's sent to your address every day, and lists all our specials and daily half price offers. To receive this bulletin, log-on to www.ticketstonight.ca and click on the "sign up" button. Just follow the instructions to sign up. The daily email bulletin should arrive in your inbox around 5:00 PM each day. If at first you do not receive your daily email bulletin or your confirmation email, please check your junk mail folder.

3. Like our Facebook Page. We usually post a note with the next day's half-price shows before we close at 6:00 pm.

4. Follow us on Twitter. We try to post the day's half-price shows each morning and update our followers as ticket availability changes.

Tickets Tonight Information line

Call our Tickets Tonight Information line (604.684.2787), to hear a recorded message listing the half price shows on sale. Please note - the Info line is updated by 6:30 pm each day with the next day's listings, and may be updated throughout the day, however there may be times when a show sells out or a new show is added, and the infoline may not reflect this change.

In-Person

Visit us in person at the Tickets Tonight booth, located at Visitor Centre, Plaza Level, 200 Burrard Street, where the show board lists half-price tickets and our friendly and knowledgeable staff can assist you with the variety of events on sale.

How safe is my information if I purchase online?

Tickets Tonight uses an Arizona-based company, TicketForce, to transact sales on our web site. All financial transactions take place on a secure server and are transmitted immediately to an encrypted secure database. Please see the security policy for more detailed information.

Why isn't there a direct number to the Tickets Tonight booth?

Most of the time, there is only one employee on duty. Since s/he is not able to serve customers at the booth and on the phone concurrently, we do not take any calls at the booth. We have a call centre for ticket purchases by phone, and an information line with recorded half-price listings, hours of operation, and location. Please check the About Us page for email addresses if you need to contact Tickets Tonight.

I want to hold seats so my friends and I can purchase tickets separately but still sit together. Can I do that?

Not yet, but soon! We are looking into several options to maximize the efficiency of our system so that you and your friends can have a wonderful experience purchasing tickets as well as a great time at the show.

How do I subscribe/unsubscribe from the daily email?
If you are currently an email subscriber, there is a link at the bottom of each daily email where you may unsubscribe. At present, you have to put a check mark in the little box to unsubscribe. If you have any questions or concerns, please email info@ticketstonight.ca and we will respond within 24 hours.

If you'd like to be added to our daily email subscriber list, you may sign up on the website directly. Any staff member can also add you to the daily email; feel free to drop us a line or stop in to the booth and say hi.

I can't remember my password; how do I reset it?

Send an email to info@ticketstonight.ca and we can reset your password. When choosing a password reminder for your account, please note that this should be different from your password, but should prompt you to remember your password. For instance, if your password was Fido, you might have a reminder like First dog's name. Although we discourage it, you may also set up a new user account with a different email address if it is urgent.

I got really great service at Tickets Tonight, but the agent wouldn't take a gratuity. How do I leave a tip?

Although we do not accept gratuities, a vote from you could get us entered to win prizes at http://www.vancouvertourismawards.com/. Even locals can nominate someone for exceeding their customer service expectations!

My friend had a hard time finding Tickets Tonight. Where, exactly, are you located?

Please note: We are currently located at a temporary location inside the Habour Concourse at the Vancouver Convention Centre (999 Canada Place Way).

We are located at 200 Burrard St., inside the Tourism Vancouver Visitor Centre. The Visitor Centre is located inside Waterfront Centre, which occupies an entire city block between West Cordova and Howe, Canada Place Way and Burrard Street. The Tickets Tonight booth is on the northwest-most corner of that block.

Please note that the Visitor Centre is not connected to the rest of Waterfront Centre on the inside of the building, but there are three doors from the outside in to the Visitor Centre. If you're coming in to Waterfront Station on the Expo or Millenium lines, you can walk directly into Waterfront Centre from the platform. Exit by the security desk in the lobby, and the Visitor Centre is on your right!

I lost my confirmation email! Can you send me another one?

Sure! Just email info@ticketstonight.ca with your confirmation number or the name and email address it was booked under, and we'll be happy to help.

Can I choose my own seats when I buy online?

Absolutely. Whenever we are selling a show online with reserved seating, you click on the seat map to choose your own seats. Be sure to take a long look at the full map before you click in to a section, though - you'll want to make sure you know which row is closest to the stage for optimal lines of sight!

Got a question we haven't answered? Email us and we'll reply within 24 hours.